Adorable Companion!
Soft & Sweet: The design showcases an adorable, fluffy little chinchilla with huge, warm eyes and large, curious ears. He is nestled right in the middle of soft pink and white flowers, creating a gentle and heart warming scene.
Irresistible Charm: This mug is a delightful choice, bringing a touch of quiet nature and irresistible cuteness to your morning or snack time.
Friendly: The 11 oz capacity and sturdy handle
Easy Care: You will appreciate that this durable mug is completely dishwasher and microwave safe, ensuring quick and simple clean up and hassle-free reheating.
High Quality Finish: The brilliant glossy finish protects the detailed, expressive artwork, keeping this little critter vibrant wash after wash.
Give the gift of charm and cuteness with this lovely chinchilla.
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Our Commitment to Secure Packaging
Each mug is meticulously packaged to ensure it arrives safely. Your mug will be placed in a secure, sturdy box and extensively cushioned with protective wrapping materials. Due to this secure packaging process, the risk of damage during transit is extremely low.
No Returns Policy
Because of the secure packaging method and the custom nature of our printed products, we do not accept returns or exchanges for our ceramic mugs. Please ensure you review your order details, including the design and personalization, carefully before finalizing your purchase.
Refund Eligibility (Damage Only)
We understand that, on very rare occasions, shipping mishaps can occur.
We only offer a refund if your mug arrives damaged due to a severe error by the shipping courier.
To be eligible for a refund, you must notify us of the damage within 24 hours of the delivery date.
You must provide clear photographic evidence of the following:
The damaged mug itself.
The exterior of the packaging/box showing any visible signs of mishandling by the courier.
The interior packaging/protective wrapping materials.
Our team at Meerkat and Co. Prints will review the evidence. Given the extensive protective measures we use, a refund will only be issued if we confirm that the damage was caused by courier negligence despite our secure packaging efforts.
Refund Exceptions
Refunds will not be granted for:
Buyer's remorse or change of mind.
Minor aesthetic flaws in the packaging (e.g., small dents on the box).
Any damage reported after the 24-hour notification window
Shipping Costs
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Shipping costs are the responsibility of the buyer (the customer).
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The exact shipping fee will be calculated and clearly displayed at checkout based on the weight of your order and your delivery location.
Processing Time
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Orders are typically sent out on the same business day or the next business day, depending on the time the order is placed.
Delivery Time
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3-5 Working days
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Shipping Carrier and Method
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All 11 oz ceramic mugs are shipped via Yodel service within the United Kingdom.
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We use this expedited service to ensure your custom-printed mug arrives as quickly and safely as possible.
Secure Packaging
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We take extreme care in packaging your fragile ceramic items. Each mug is secured in a sturdy box with extensive protective wrapping to minimize the risk of damage during its journey. (See our Refund and Return Policy for details on damaged items).
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