Celebrate the magic of the season with this cheerfully designed ceramic mug!
This mug features an exceptionally sweet reindeer, sporting a wide smile, a Santa hat adorned with glowing lights, and a cosy striped scarf and mittens. With a classic candy cane in hand and set against a soft, snowy winter scene, this piece captures the ultimate holiday spirit.
Product Details & Specs:
Size: Comfortable 11 oz capacity.
Material: Crafted from high-quality, durable white ceramic.
Finish: Boasts a bright glossy finish that makes the adorable artwork vivid and eye-catching.
Functionality: Designed for ease of use it is perfectly safe for both the dishwasher and microwave.
Perfect for gifting or for adding a touch of festive cheer to your own holiday beverage routine!
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Our Commitment to Secure Packaging
Each mug is meticulously packaged to ensure it arrives safely. Your mug will be placed in a secure, sturdy box and extensively cushioned with protective wrapping materials. Due to this secure packaging process, the risk of damage during transit is extremely low.
No Returns Policy
Because of the secure packaging method and the custom nature of our printed products, we do not accept returns or exchanges for our ceramic mugs. Please ensure you review your order details, including the design and personalization, carefully before finalizing your purchase.
Refund Eligibility (Damage Only)
We understand that, on very rare occasions, shipping mishaps can occur.
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We only offer a refund if your mug arrives damaged due to a severe error by the shipping courier.
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To be eligible for a refund, you must notify us of the damage within 24 hours of the delivery date.
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You must provide clear photographic evidence of the following:
The damaged mug itself.
The exterior of the packaging/box showing any visible signs of mishandling by the courier.
The interior packaging/protective wrapping materials.
Our team at Meerkat and Co. Prints will review the evidence. Given the extensive protective measures we use, a refund will only be issued if we confirm that the damage was caused by courier negligence despite our secure packaging efforts.
Refund Exceptions
Refunds will not be granted for:
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Buyer's remorse or change of mind.
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Minor aesthetic flaws in the packaging (e.g., small dents on the box).
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Any damage reported after the 24-hour notification window
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Shipping Costs
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Shipping costs are the responsibility of the buyer (the customer).
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The exact shipping fee will be calculated and clearly displayed at checkout based on the weight of your order and your delivery location.
Processing Time
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Orders are typically sent out on the same business day or the next business day, depending on the time the order is placed.
Delivery Time
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3-5 Working days
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Shipping Carrier and Method
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All 11 oz ceramic mugs are shipped via Yodel service within the United Kingdom.
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We use this expedited service to ensure your custom-printed mug arrives as quickly and safely as possible.
Secure Packaging
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We take extreme care in packaging your fragile ceramic items. Each mug is secured in a sturdy box with extensive protective wrapping to minimize the risk of damage during its journey. (See our Refund and Return Policy for details on damaged items).
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