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Data Storage Policy

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Last Updated: [25/12/2025]

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At Mystic Mugs by Melinda, we respect your privacy and are committed to protecting your personal data.

  • Data We Collect: When you make a purchase, we collect your name, shipping address, billing address, and email to process your order.

  • How We Use Your Data: We only use your information to fulfil your orders and communicate with you about your purchase.

  • Third-Party Sharing: We never sell, rent, or trade your personal details with third parties for marketing purposes. We only share data with essential service providers (like our shipping couriers and payment processors) to complete your transaction.

  • Data Security: Your information is stored securely. We use industry-standard encryption to ensure your payment details remain private.

  • Your Rights: You have the right to ask for a copy of the data we hold about you or to request that we delete your information at any time.​

  • For any data-related enquiries, please contact us at: mysticmugsbymelinda@gmail.com

  • Our physical trading address for correspondence is: [Insert Your Virtual Office Address Here]. Our legal basis for processing your data is 'Contractual Necessity' to fulfil your orders.

Terms of Sale

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1. Order Acceptance and Contract When you place an order for a mug, you will receive an acknowledgment email; however, a legally binding contract is only formed once we have processed your payment and sent a formal shipping confirmation. We reserve the right to cancel or refuse any order—for example, if a requested custom design infringes on protected logos or trademarks, as outlined in our Intellectual Policy. By completing a purchase, you also warrant that you meet our minimum age requirement of 16 years.

 

2. Pricing and Product Description All prices displayed in the shop are inclusive of the product and applicable taxes, but do not include delivery costs, which are calculated at checkout. While we strive for total accuracy in our 3D-style product images, please note that slight color variations may occur between your digital screen and the final printed ceramic mug. Each 11 oz mug is handcrafted and inspected to meet our high-quality glossy finish standards before being packed in double-sided boxes for protection.

 

3. Cancellations and Liability Under UK consumer law, you have a 14-day "cooling-off" period to cancel your order, provided the item is not a personalized or custom-made commission. For damaged items, please refer to our Refund and Return Policy regarding our "Damaged on Arrival" procedures. Our liability is limited to the purchase price of the goods, and we are not responsible for delays caused by postal services once the package has left our care.

Shipping & Return, Refund Policy

 

Shipping & Protection We take immense pride in the craftsmanship of our 11 oz sublimation coffee mugs. To ensure they arrive in perfect condition, we use a triple-protection system:

  • Double-Sided Shipping Boxes: Extra-thick walls to prevent crushing.

  • Peanut Protection: Biodegradable packing peanuts to absorb shock.

  • Custom Internal Wrapping: Securely fastened to prevent movement.

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Returns & Refunds Policy We want you to love your new mug! However, if you change your mind or something isn't quite right, we are here to help.

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1. How to Start a Return To ensure your return is processed correctly and sent to the right location, please do not send items back to the address on your shipping label. To start a return, please email us for the return authorization and return address!

  • Step 1: Email us at [Your Email Address] to notify us of your return.

  • Step 2: Include your order number and the reason for the return.

  • Step 3: We will reply with the correct return address and a return authorization.

2. Change of Mind (14-Day Cooling Off) Under UK law, you have 14 days from the day you receive your order to notify us that you wish to return it. You then have a further 14 days to post the item back to us.

  • Items must be unused and in their original packaging to be eligible for a "change of mind" refund.

  • The customer is responsible for the cost of return shipping for these returns.

3. Faulty or Damaged Items (30-Day Right to Reject) In the unlikely event that your mug arrives damaged or faulty, please contact us at [Your Email Address].

  • Reporting: While we appreciate reports within 14 days to help us with courier claims, you have a statutory right to a refund or replacement for faulty goods reported within 30 days of delivery.

  • Evidence: Please include a photo of the damage and the external packaging in your email.

  • Resolution: If the item is faulty, we will provide a full refund or a replacement at no extra cost to you.

4. Receiving Your Refund Once we receive and inspect your return (or review your damage photos), we will notify you via email. Approved refunds are processed back to your original payment method within 14 days.

Get in Touch

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I’m Melinda, and I run Mystic Mugs by Melinda right here in the UK. Whether you have a question about a specific mug design, need help with an order, or just want to say hello, I’d love to hear from you.

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Email: [Your Business Email]

Response Time: I aim to reply to all messages within 24–48 hours, Monday to Friday.

Business Identity:  Melinda Horn trading as Mystic Mugs by Melinda

[Your Virtual Address]

Image and Design Protection Policy (Intellectual Property)

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  • ​Ownership of Content:

    • ​All images, graphics, designs, and artwork displayed on this website and used on our products (e.g., mugs) are the exclusive, copyrighted property of Meerkat and Co. Prints.

    • ​These designs are protected as the result of the Owner's creative input, selection, and compilation, even if generated using Artificial Intelligence (AI) tools.

  • ​Unauthorized Usage Prohibition:

    • ​You may not copy, download, reproduce, modify, distribute, or publicly display any designs from this website for commercial or non-commercial use without our express written permission.

  • ​Product Protection (Mugs and Branding):

    • ​Purchasing a product grants you ownership of the physical item only, not the underlying artwork or the right to reproduce it.

    • ​All physical products visibly feature the Meerkat and Co. Prints logo as a permanent mark of origin and ownership.

    • ​Purchasers are expressly forbidden from removing this logo or claiming to be the original creator of the artwork on the purchased item.

  • ​Resale Restriction:

    • ​While you may resell the physical product (the mug), you may not use the underlying design or an image of the design to create or sell any new, derivative products (like printing it on a new t-shirt or poster).

Cookie Policy

 

 

Cookies & Tracking Technologies We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies we use:

  • Strictly Necessary Cookies: These are essential for the website to function, such as allowing you to add mugs to your shopping basket and stay logged in. The website cannot function properly without these.

  • Performance & Analytics Cookies: We use these to understand how visitors interact with our shop, such as which pages are most popular. This helps us improve our website.

  • Marketing Cookies: These may be used to track visitors across websites to allow us to display relevant advertisements to you.

Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website. You can also adjust your preferences at any time through the cookie banner on our homepage.

Our Copyright & Originality Promise


 

We Value Creativity and Respect the Law

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We are dedicated to offering unique and high-quality designs for your custom products. To ensure we operate ethically and legally, we need to share a few important notes regarding the images we can and cannot use:

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Important Note on Protected Images (Logos & Trademarks)

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We sincerely apologize, but we cannot print images, logos, or designs that are protected by copyright and trademark laws.

This includes, but is not limited to:

  • Official football team logos and branded mascots.

  • Characters, logos, and art from major studios like Disney, Marvel, or Warner Bros.

  • Branded company logos or copyrighted merchandise.

We strictly adhere to intellectual property rights and cannot accept orders that infringe on these protections.

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Our Commitment to Originality

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The stunning images you see on our products are all originals, created by us!

  • 100% Unique: Our designs were not purchased as readily available files for general use or download.

  • Handcrafted Artistry: We put care, time, and creativity into developing every pattern and image you see.

Thank you for helping us maintain an ethical and original creative space! If you have any questions about submitting your own custom art, please feel free to reach out.

Age Restriction and Privacy Policy Clause

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1. Age Restriction (Applies to Website, Products, and Content)

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Our website, products (including all mugs), and digital content (including fantasy animation images) are not intended for, directed at, or marketed to individuals under the age of 16 (sixteen) years old.

By accessing and using this website, or by purchasing any product, you represent and warrant that you are at least 16 years of age or older.

We understand that our fantasy animation images may appeal to a wide audience. However, all products sold on this site (the mugs) are intended for purchase and use by adults and are not designed or marketed as children's products or toys. While customers may choose to purchase our products as gifts for others, the responsibility for the safe and appropriate use of the product lies solely with the purchaser.

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2. Children's Privacy (Applies to Personal Information Collection)

 

We are committed to protecting the privacy of minors. Consistent with global regulations, we do not knowingly:

  • Solicit personal information from anyone under the age of 16.

  • Collect personal information from anyone under the age of 16.

  • Sell or Market our products directly to individuals under the age of 16.

If we become aware that we have inadvertently received personal information from an individual under the age of 16, we will delete that information from our records immediately. If you believe that we may have any information from or about a child under 16, please contact us immediately using the information provided in our email address: mysticmugsbymelinda@gmail.com

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​​​​​​​​​​​Frequently Asked Questions

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​ About Our Mugs & Packaging

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  • ​Q: What size are your ceramic mugs?

    • ​A: All our printed ceramic mugs are the standard 11 oz size.

  • ​Q: How are the mugs packaged for shipping?

    • ​A: We use an extremely secure method! Each mug is placed inside a sturdy, protective box and is heavily cushioned using ample wrapping papers and protective materials. This rigorous packaging process is designed to prevent damage during transit.

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​Returns and Refunds Policy

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  • ​Q: Can I return my mug if I change my mind?

    • ​A: Yes, For our standard collections, you have 14 days from the date of delivery to change your mind. To be eligible for a refund, items must be returned in their original, ‘as-new’ condition and in our specialized triple-protection packaging. 

  • ​Q: My mug arrived broken. What should I do?

    • ​A: Please inspect your order immediately upon arrival. If the mug is damaged, you have a statutory right to a refund or replacement if you contact us within 30 days.

  • ​Q: Am I guaranteed a refund if my mug is damaged?

    • ​A: If your item arrives damaged, we will provide a replacement or refund upon receipt of the required photographic evidence. The risk of damage is very low due to our robust packaging.

  • ​Q: What information do I need to provide to report damage?

    • ​A: You must send us clear photos showing three things:

      1. ​The damaged mug.

      2. ​The exterior of the shipping box (showing any signs of mishandling).

      3. ​The interior packaging materials (the protective wrapping we used).

  • ​Q: What if I report the damage a week after delivery?​

  • ​A: To be eligible for review, all damage claims must be submitted within 30 days of the delivery date. Claims for damaged item submitted after this window will not be eligible for a refund.

  • Q: Are your mugs dishwasher and microwave safe?

  • A: Yes! Our sublimation process ensures designs are durable, though we recommend handwash use for the longest-lasting finish. Our mugs are 100% microwave safe.

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Mystic Mugs by Melinda©
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